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Shipping Policy

At AJ Research Labs, we provide fast, discreet, and reliable shipping to customers in the UK and worldwide. Below you’ll find full details on delivery options, dispatch times, and what to do if there is an issue with your order.

1. Domestic UK Shipping

We offer tracked and reliable delivery across the United Kingdom using Royal Mail services:

• Tracked 24 – £4.50

Usually delivered next working day

• Tracked 48 – £3.60

Usually delivered within 2 working days

Delivery timeframes are estimates provided by Royal Mail and may vary due to location, seasonal demand, or unexpected courier delays.

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2. International Shipping

We ship internationally to most destinations.

• Shipping rates and estimated delivery times are displayed at checkout.

• Customers are responsible for ensuring that research products are legal and permitted in their destination country.

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3. Dispatch Times

• Orders are processed Monday to Friday.

• Orders placed on weekends or public holidays will be dispatched on the next working day.

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4. Tracking Information

Once your order has been dispatched:

• A tracking number will be sent to your email.

• Tracking updates may take some time to appear after dispatch.

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5. Delivery Issues

To avoid delays, ensure your delivery address is entered correctly at checkout.

AJ Research Labs is not responsible for:

• Delays caused by Royal Mail or international couriers

• Incorrect or incomplete delivery addresses

• Failed delivery attempts when no one is available to receive the parcel

If your order arrives damaged or incorrect, please contact us within 48 hours with photographs so we can investigate and issue a replacement or refund.